Users of the health system have expressed their discontent due to difficulties in requesting an appointment through the Government's new health management application, Espai Salut, which has been in operation since March. According to their complaints, in many cases it is impossible to obtain an appointment using the digital tool, a situation that is generating frustration and a growing sense of system overload. The problem is exacerbated by the collapse of the telephone service: users report having tried to contact Infosalut Connecta to manage an appointment without receiving a response or with long waits. In this regard, they denounce the lack of efficient alternatives to access healthcare, which they describe as a bottleneck. "It is impossible to request an appointment either through the App or by phone. We have gone back 20 years, because we have to go to the Health Center to request an appointment. When I went there was a queue," assures one user.

Consubal has publicly denounced the delays in specialist appointments in the public healthcare system and stated that the wait time for a consultation can exceed a year. In a press release this Friday, the consumer and user association cited the example of a patient whose primary care physician scheduled an appointment with a neurologist in May 2026. According to Consubal president Alfonso Rodríguez, this case is just one example, as for specialties it takes nine months and a year. For psychiatry, they noted, it can take more than a year or even a year and two months for a first visit, according to another person served by Consubal, who has been waiting for an appointment for over a year.