Carmen showered with cold water all winter. She didn't have the money to buy a new water heater. At 54, she lost her job as a tourist information assistant when the Menorca Island Council privatized the service. She collected unemployment benefits and never found another job. Then she survived on a subsidy of 400 euros, which wasn't even enough to cover her rent. She gave tutoring lessons for five euros, structured as a part-time job. "I earned an extra 300 euros. I spent eight years fighting eviction," she confesses.