Cort will not reinforce the Social Services area for regularization and denies problems: "It works normally"

This is how Mercedes Celeste has detailed it, who has assured that "there is no overload of work"

ARA Balears
22/04/2026

PalmThe Palma City Council has assured that it does not foresee reinforcing the Social Services area following the migrant regularization process promoted by the central government and has defended that the service “functions normally”, despite the queues registered these days in the citizen service offices (OAC).

This was explained by the municipal spokesperson, Mercedes Celeste, at a press conference, in response to criticism about the occasional saturation of some municipal offices during the processing of documentation linked to this administrative process.

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Celeste has detailed that the OACs have a limited daily attention capacity and that, when the maximum number of appointments is reached, in-person numbers are no longer distributed. Even so, she has insisted that this does not imply "any overload of work". As an example, she cited the case of this Wednesday at the Cort office, which at 11:15 AM stopped issuing in-person turns.

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The spokesperson has remarked, however, that online appointments and urgent procedures that cannot be postponed, such as certificates or registrations, continue to be attended to. "Everything that can wait until tomorrow is stopped, but we are working normally," she stressed.

Union criticism and reproaches to the central government

The statements come after CCOO reported a lack of staff increase to deal with the issuance of vulnerability reports, one of the documents requested within the framework of the regularization processes.

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In this context, Celeste has argued that the city councils are trying to “respond to the chaos” that, she said, would have been generated “in all municipalities of the State” as a result of the measure promoted by the central Government.

The spokesperson has criticized the “improvisation” of Pedro Sánchez's executive in the implementation of the regularization, which —she stated— “opposes the way of operating of all of Europe”, and has criticized that they have ‘jumped into the deep end without knowing if there was water”.

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She also pointed out that the Spanish Government is now trying to ‘fix’ the decree and has called for more “planning”, especially in everything that affects vulnerable people.

Finally, Celeste has argued that the council is working to “palliate this mess”, protect municipal staff, and guarantee attention to citizens, who —she said— “are not to blame at all” for the situation generated.