A hotel in Menorca must pay 700 euros to a customer for a holiday where everything was "broken and dirty"

PalmRVHotels Sea Club Menorca has compensated a customer from Valencia with 50 percent of the amount paid after a vacation marred by serious service deficiencies, according to a statement released Monday by Facua Comunitat Valenciana. Rosa D., a resident of Sagunto, had booked a week in August 2025 at this establishment advertised as a four-star beachfront hotel. However, upon arrival, she found that the facilities and services did not meet her expectations: damaged bathrooms, rusty and dirty kitchen utensils, paint residue throughout the room, and a broken air conditioner for three days. Furthermore, the quality of the food was inadequate: raw food, the use of the same tongs for different dishes, and delays in beverage service forced the customer to dine out most nights, even though set menus were included in her reservation. Rosa D. filed a complaint with the hotel itself, providing photographs and videos as evidence, but received no response. At home, she filed a complaint with the Menorca Island Council or demanded a refund of 50% of the €1,432 she had paid for her stay. Following Facua's intervention, RVHotels Sea Club Menorca accepted the allegations, acknowledged the deficiencies, and finally refunded the €716 claimed by the customer. According to Facua, this case highlights the importance of monitoring tourist services and the need for hotels to deliver on their promises, guaranteeing the safety, hygiene, and comfort of their guests.